Last updated: 6 July 2026
These Terms of Service ("Terms") are a legally binding agreement between you and ProposalBolt ("ProposalBolt", "we", "us" or "our") governing your access to and use of the ProposalBolt website, applications, and services (together, the "Service"). By creating an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy and Refund & Cancellation Policy, which are incorporated here by reference. If you do not agree, do not use the Service.
Plain-English summary (not a substitute for the full Terms): ProposalBolt is software that helps you create, send, e-sign and get paid for proposals. You own your content. We only facilitate payments between you and your clients — we are not a party to those deals and are not responsible for them. AI output and templates are provided as tools, not professional advice, and you must review them. The Service is provided "as is", our liability is capped, and disputes are resolved by arbitration in India.
The Service is operated by ProposalBolt. These Terms apply to every user of the Service, whether you use a free or paid plan. If you accept these Terms on behalf of a company, organisation or other legal entity (your "Organisation"), you represent and warrant that you are authorised to bind that Organisation, and "you" refers to both you and that Organisation. Each Organisation workspace has an owner who is responsible for that workspace and its members.
You must be at least 18 years old and capable of forming a binding contract under the Indian Contract Act, 1872 to use the Service. You agree to provide accurate, current and complete information and to keep it up to date. You are solely responsible for all activity under your account and for maintaining the confidentiality of your credentials, including any multi-factor authentication. You must notify us immediately of any unauthorised use of your account. We are not liable for any loss arising from your failure to keep your account secure.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your own internal business or professional purposes. Features available to you depend on your plan; we may add, change, gate or remove features at any time. We reserve all rights not expressly granted.
Certain features require a paid Subscription. Prices are stated on our pricing page and are exclusive of taxes unless stated otherwise. Applicable Goods and Services Tax (GST) and any other taxes, levies or charges will be added and are your responsibility.
We may offer free trials, promotional codes, vouchers or founding-member offers. Unless stated otherwise: they are for one-time, single-workspace use; they have no cash value and are non-transferable; they may be limited in quantity, time or eligibility; and we may modify, suspend, revoke or expire them at any time, including if we suspect abuse. If a trial converts to a paid Subscription, the applicable fees will apply unless you cancel before the trial ends.
This Section is important. ProposalBolt provides technology that lets you request and receive payments from your Clients through a third-party licensed payment aggregator (currently Razorpay). ProposalBolt is not a bank, payment system, payment aggregator, escrow agent, or party to any contract, transaction, proposal, invoice or payment between you and your Client.
The Service includes features that use artificial intelligence and third-party AI models to help draft and edit content ("AI Features"). You understand and agree that:
The Service lets you and your Recipients sign documents electronically and generates an audit trail (such as timestamps, IP address, email verification and, where used, a one-time passcode). You agree that:
You retain all ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, process and adapt your User Content solely as needed to operate, secure, improve and provide the Service to you and your Recipients, and as otherwise permitted by our Privacy Policy. This licence ends when you delete the relevant User Content or close your account, except for content retained in backups for a limited period or as required by law, and for anonymised or aggregated data.
You represent and warrant that you own or have all necessary rights, consents and permissions to your User Content and to the personal data of your Recipients, and that your User Content and its use through the Service do not infringe or violate any third-party rights or any law.
The Service, including its software, design, text, graphics, logos, templates, and all related intellectual property, is owned by ProposalBolt or its licensors and is protected by law. Except for the limited licence in these Terms, we grant you no rights in the Service. You may not copy, modify, distribute, sell, lease, reverse engineer, scrape, or create derivative works of any part of the Service, or use it to build a competing product, except to the extent this restriction is prohibited by Applicable Law. Any feedback you provide may be used by us without restriction or obligation to you.
You agree not to, and not to permit anyone to, use the Service to:
We may investigate suspected violations and may remove content, and suspend or terminate access, without liability.
The Service relies on and may integrate with third-party services (for example, payment aggregation, hosting, database, email delivery and AI providers). Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services, and their availability, performance or acts are outside our control. Any dealings you have with third parties are solely between you and them.
We will handle personal data in accordance with our Privacy Policy and Applicable Law, including the Digital Personal Data Protection Act, 2023. Where you upload personal data of your Recipients or others, you act as the data fiduciary/controller for that data and we act as a data processor on your instructions; you are responsible for having a lawful basis and for providing any required notices and obtaining any required consents. If you require a data processing agreement, contact us at legal@proposalbolt.com.
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and may modify, suspend or discontinue any part of the Service at any time. We may offer beta or experimental features "as is", which may be changed or withdrawn and are excluded from any service commitments.
To the maximum extent permitted by Applicable Law, the Service and all content, templates, AI output and features are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, or non-infringement. We do not warrant that the Service will meet your requirements, be secure, uninterrupted, timely, or error-free, that defects will be corrected, that any content, AI output, template, signature or document is accurate, lawful, valid or enforceable, or that you will achieve any particular result (such as winning proposals or receiving payment). No advice or information obtained from us or the Service creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.
To the maximum extent permitted by Applicable Law:
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Applicable Law, including liability for fraud, or for death or personal injury caused by our negligence. Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted. These limitations are a fundamental basis of the bargain between us and apply even if any limited remedy fails of its essential purpose.
You agree to defend, indemnify and hold harmless ProposalBolt and its owners, directors, employees, agents, suppliers and licensors from and against any and all claims, demands, actions, liabilities, damages, losses, penalties, and costs (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of or activity on the Service; (c) your proposals, documents, transactions, and dealings with your Clients and Recipients, including payment, refund, tax and delivery matters; (d) your violation of these Terms or any Applicable Law; or (e) your infringement or violation of any third-party right. We may, at our option, assume the exclusive defence of any matter subject to indemnification, at your expense, and you will cooperate with us.
You may stop using the Service and close your account at any time. We may suspend or terminate your access, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms or Applicable Law, if required to protect the Service, other users, or third parties, if you fail to pay fees, or if we discontinue the Service. On termination, your licence ends and we may delete your User Content after a reasonable period, subject to our Privacy Policy and any legal retention requirements. Sections that by their nature should survive termination (including Sections 7, 10, 11, 16–18, 21 and 23) will survive. You may export your data before closing your account, as described in our Privacy Policy.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, government action, changes in law, strikes, failures of the internet, telecommunications, hosting, power, or payment or other third-party providers, cyber-attacks, or outages.
These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of India, without regard to conflict-of-laws principles. Before commencing any formal proceeding, the parties will first try in good faith to resolve the dispute by negotiation for at least thirty (30) days after written notice. Any dispute not resolved will be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by us, with the seat and venue of arbitration in India and the proceedings conducted in English. Subject to the arbitration agreement, the courts in India will have exclusive jurisdiction, and you consent to that jurisdiction and venue. Nothing prevents either party from seeking urgent interim or injunctive relief from a court. To the extent permitted by law, disputes will be resolved on an individual basis and not as a class or representative action.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms with a new "Last updated" date or by other means. Changes are effective when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service.
In accordance with the Information Technology Act, 2000 and the rules made under it, complaints regarding the Service or content may be sent to our Grievance Officer at grievance@proposalbolt.com. Please include your name, contact details, a description of your complaint, and any supporting information. We will acknowledge complaints within the timelines required by Applicable Law and will endeavour to resolve them promptly.
Questions about these Terms can be sent to legal@proposalbolt.com. General support is available at support@proposalbolt.com.