IT support retainer Statement of Work template
A ready-to-send statement of work for it services work. Everything below is fully editable — client name, dates and totals become live variables, every priced item turns into an interactive block your client can accept, e-sign and pay in one link. GST, UPI and Razorpay built in.
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Managed IT · Statement of Work
IT support retainer
for Acme Industries
Systems that stay up, secure and out of your way.
Prepared by Your Studio · 1 August 2026 · Valid until 31 August 2026
24/7 Monitoring | <1 hr Response | Backup & recovery |
Prepared for Acme Industries by Your Studio · 1 August 2026. This Statement of Work covers the delivery of IT support retainer against the acceptance criteria below.
Where you are — and where we take you
Today IT is a firefight — downtime, security gaps and no one clearly accountable. |
After this engagement A monitored, secured, backed-up estate with fast support and clear ownership. |
Scope of work
01 | Assessment. Audit of infrastructure, security and risk for your IT support retainer. |
02 | Setup & hardening. Configuration, patching and security baselines. |
03 | Support. Helpdesk and proactive monitoring. |
04 | Continuity. Backups, DR and documented runbooks. |
Deliverables & timeline
| Deliverable | Timeline |
|---|---|
| Audit & plan | Week 1 |
| Hardening | Week 2 |
| Ongoing support | 24/7 |
| Monthly review | Monthly |
Acceptance criteria
- All deliverables reviewed and approved in writing by Acme Industries.
- Two revision rounds included per deliverable.
- Final handover includes documentation and source files.
Investment
| Item | Amount |
|---|---|
| Discovery & planning | ₹1,20,000 |
| IT support retainer — core delivery | ₹3,00,000 |
| Reviews, QA & launch | ₹90,000 |
| Handover, documentation & 30-day support | ₹90,000 |
| Total (incl. 18% GST) | ₹6,00,000 |
A 50% deposit confirms the engagement; the balance is due on delivery. Prices include 18% GST.
Agreement
By signing below, Your Studio and Acme Industries agree to the scope, timeline and commercial terms in this document, effective from the date of signing.
For Your Studio
Signature · Date 1 August 2026 |
For Acme Industries
Signature · Date |
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