IT support retainer Contract template
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Managed IT · Contract
IT support retainer
for Acme Industries
Systems that stay up, secure and out of your way.
Prepared by Your Studio · 1 August 2026 · Valid until 31 August 2026
24/7 Monitoring | <1 hr Response | Backup & recovery |
This Services Contract is entered into on 1 August 2026 between Your Studio ("Provider") and Acme Industries ("Client") for the delivery of IT support retainer.
Scope of work
01 | Assessment. Audit of infrastructure, security and risk for your IT support retainer. |
02 | Setup & hardening. Configuration, patching and security baselines. |
03 | Support. Helpdesk and proactive monitoring. |
04 | Continuity. Backups, DR and documented runbooks. |
Investment
| Item | Amount |
|---|---|
| Discovery & planning | ₹1,20,000 |
| IT support retainer — core delivery | ₹3,00,000 |
| Reviews, QA & launch | ₹90,000 |
| Handover, documentation & 30-day support | ₹90,000 |
| Total (incl. 18% GST) | ₹6,00,000 |
A 50% deposit confirms the engagement; the balance is due on delivery. Prices include 18% GST.
Payment schedule
| Milestone | Amount | Due |
|---|---|---|
| Kick-off deposit | ₹3,00,000 | On signing |
| Final delivery | ₹3,00,000 | On handover |
Terms of engagement
1. Services
Your Studio will provide IT support retainer with reasonable skill and care, to professional standards, as described in the scope of work.
2. Payment
Invoices are payable within 7 days. Work may pause on amounts overdue by more than 14 days. Prices include GST at 18%.
3. Client responsibilities
Acme Industries will provide timely access, approvals and materials. Delays on inputs extend timelines correspondingly.
4. Revisions & change control
The scope includes two rounds of revisions per deliverable. Additional requests are quoted separately before work begins.
5. Intellectual property
On full payment, deliverables transfer to Acme Industries. Your Studio retains pre-existing tools and may reference the work in its portfolio unless agreed otherwise.
6. Confidentiality
Both parties will keep non-public information confidential during and after this engagement.
7. Termination
Either party may terminate with 15 days' written notice. Work completed and in progress up to the effective date is billable.
8. Governing law
This agreement is governed by the laws of India; courts at the sender's registered place of business have exclusive jurisdiction.
Agreement
By signing below, Your Studio and Acme Industries agree to the scope, timeline and commercial terms in this document, effective from the date of signing.
For Your Studio
Signature · Date 1 August 2026 |
For Acme Industries
Signature · Date |
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